About Us
At Call Center International, we pride ourselves in being a renowned professional outsourcing services company providing telephone and Internet-based contact services for a wide variety of industry sectors worldwide. Through our strategic partner companies, we operate a fully redundant, high-speed telephone and global data network, and provide wide area wireless access to Internet and private networks. In doing so, we have expanded our resources and know-how to support communications and technical services globally to give you reliable and result-driven solutions that ensure customer satisfaction and meet your business goals
Combining years of experience and strong knowledge of the field, Call Center International has the resources to accommodate each client’s business needs on a global scale. Our success has been proven to be the result of the development of our technological infrastructure and the skills demonstrated by our agents to successfully deliver beyond expectations. In order to develop the high-end infrastructure that has permitted to handle over 10 billion calls on the network by 60,000 agents, C CI, with the help of its partners, have developed systems that are integrated to each project and task at hand, allowing for a smooth and monitored running of our operation. A high-speed Wide Area Network (WAN) interconnects CCI operational facilities from our Head office in California to our contact centers in the Middle-East, allowing for optimized technical resources regardless of physical distances while minimizing costs by using “Class of Service” strategies to heighten bandwidth used for Voice Over Internet Protocol (VOIP).
Our team has played a major role in CCI’s development in the past years and have made Call Center International the reputable company it is today. To achieve this, we invest in our agents’ communication and technical skills by adopting a learning culture within our organization with the use of a state-of-the-art Learning Management System (LMS), allowing every agent to access daily courses specifically created to support your organization’s goals, enhance their communication abilities and further develop their technical skills. The system is designed to track their progress to ensure that each agent is up to date with their learning schedule, giving them a self-paced e-learning platform that is only a click away and creating measurable results. In addition to their communication and technical skills, CCI agents can provide assistance to callers from different countries and regions thanks to their ability to communicate in several languages, putting your customer at ease at every interaction